Partners: discover our support services
Because SYMCOD designs, manufactures and markets its own equipment, the company has unique expertise and knowledge of its products, enabling it to support and assist its customers and its network of retailers in a highly representative manner.
We offer a service and equipment tailored to your needs, whether you are at the evaluation or the operation stage.
EVALUATION
Evaluation service
BE SURE TO MAKE THE RIGHT CHOICE OF EQUIPMENT BY TALKING TO ONE OF OUR SYMCOD PRODUCT EXPERTS.
Tips, tests, recommendations: our specialists will answer your questions and guide you in the selection of equipment adapted to your type of work environment and that meet the specificities related to your challenges. If necessary, our team can visit your sites to offer you a customized evaluation service that takes full account of the user’s environment.
Custom engineering service
AT SYMCOD, THE DESIRE TO INNOVATE MOTIVATES THE DESIGN OF EACH OF OUR EQUIPMENT.
As research and development is an integral part of the way we work, we are able to support you in researching and creating solutions for any of your technology needs. Our engineering service and experienced buyers stand out by completing innovative projects that are perfectly customized to your needs.
Joint marketing
ACCELERATE YOUR BUSINESS DEVELOPMENT.
Take advantage of the joint marketing formulas offered by SYMCOD.
Assistance
Start-up assistance service
YOU’RE A NEW RETAILER AND NEED SUPPORT OR ASSISTANCE?
We can accompany you without any problem.
Software integration support service
SYMCOD GUARANTEES THE PERFORMANCE OF ITS SYSTEMS.
In order to ensure the smooth running of the integration, one of our specialists will be able to assist you in linking your management software to the equipment libraries.
Repair
Breakdown assistance service
AN EQUIPMENT OR SYSTEM NO LONGER WORKS? SYMCOD TAKES CHARGE!
If the retailer is unable to diagnose the equipment failure or restore it to working order, our team of experts can assist you.
Shop repair service
IN CASE OF BREAKAGE OR MALFUNCTION, WE HAVE THE EXPERTISE AND TOOLS TO REPAIR OR UPGRADE YOUR DEVICE IN OUR WORKSHOP.
To take advantage of this service, a Return Merchandise Authorization (RMA) system is available on our website.
